Payment regulations

1. For bookings or services on weekdays: The deposit must be made after the Customer receives confirmation of booking of services and deposit request from the Establishment. The deposit amount is equivalent to 50% of the total amount of the room or service of the confirmation application. This deposit will not be refunded if the cancellation or booking is not by the regulations. If the deposit is not made by the request, the Establishment reserves the right to proactively cancel the confirmation of the Customer’s reservation without any compensation.

2. For reservations or services on holidays or Tet: The deposit must be made after the Customer receives the booking confirmation of services and the deposit request from the Establishment. The deposit amount is equivalent to the total amount of the room or service on the confirmation form. This deposit will not be refunded if the cancellation or booking is not by the regulations.

3. The Customer pays the room fee to the Establishment before the Guest’s arrival date or before the Guest’s check-out date (subject to the Establishment’s order confirmation).

4. For reservations or service reservations paid after the Guest checks out or ends using the service (with the consent of the Establishment in writing), the Customer must pay the costs within 07 days from the date of check-out or termination of the service. If the transfer is made after 07 days, the Customer will be subject to an overdue payment penalty of 5%/day calculated on the value of the invoice.